Location
- Helena, MT
Summary description:
The IT Systems Support 1’s primary function is to answer computer users’ inquiries regarding computer software/hardware operations and to resolve problems over the phone, via remote assistance, e-mail, or walk-in.
Job description:
Training: Training will be conducted 2 hours per day, 5 days per week for 6 months. The remaining portion of the day (6 hours) will be practical application of training received. Type of Instructional Model Training will be provided through computer-based training, on the job training, as well as mentorship with experienced professionals. Objectives: • Demonstrate the ability to complete tasks independently as training sections are completed. • Demonstrate excellent and professional customer service skills. • Demonstrate the ability to manage multiple priorities in a sometimes-stressful environment. Requirements/Task(s): Task 1: Password Resets. Task 2: Ticket Generation for internal and external users. Task 3: New employee onboarding and device setups. Task 4: Disposal of surplus equipment. Assessments: Assessments will be based on the ability of the individual to complete objectives, training, and daily tasks. Successful applicant(s) will be subject to: Criminal History Fingerprint Check and Driving History.
Eligibility factors:
Montana
Typical pay $49K – $65K/yr
Median pay: $58K/yr
What Computer User Support Specialists typically earn in Montana — from U.S. Bureau of Labor Statistics data (May 2025). It's the going rate for this line of work, not this employer's offer.CareerPCS publishes these benchmarks with explicit limits so they are not mistaken for an employer offer or a prediction.Read the salary methodology