JSI Telecom Inc.View company profile
Chantilly, VA
Summary description:
Role OverviewThis position supports JSI’s mission-critical customer operations by delivering high-quality technical support while also managing training programs that ensure team readiness. This role is a part of a 10-week Skill bridge training internship.
Job description:
Technical Support FunctionsDeliver service and support to customer end-users across communication channels.Diagnose and resolve hardware/software issues.Follow SOPs and escalate issues appropriately.Document issues in the ticketing system.Maintain communication throughout issue lifecycle.Stay current with system updates.Training Coordination FunctionsCoordinate onboarding and ongoing training.Identify skill gaps and future training needs.Update training materials and SOPs.Evaluate external training resources and budgets.Track training completion and readiness.Manage Continuing Professional Education Program.Essential RequirementsCustomer-centric attitude.High School Diploma2-5 years’ experience with at least three of: VMWare, Microsoft Server 2019+, Linux, Active Directory, PowerShell, Kubernetes, MSSQL, Cisco ASA, switches, SAN, server hardware, networking.Strong communication and troubleshooting skills.Ability to work independently or in teams.Able to obtain/maintain Top Secret Security Clearance.Preferred QualificationsBilingual (Arabic/Spanish preferred).Bachelor's degree in CIS, CS, or related field.Certifications: MCSE, Linux, VMWare, Cisco, A+, Network+, Security+.Work ConditionsHybrid (Onsite & Remote)
N/A
Eligibility factors:
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