The Video Network Engineer role designs, builds and troubleshoots IP networks used to send live video (drone sensors, surveillance cameras, multimedia). Video may be sent over a variety of network mediums including satellite (Starlink), manet radio, ethernet, and Wifi, each with unique properties that must be optimized to provide clear real-time high definition playback. This role will use software and hardware to build video networks and troubleshoot issues at all levels of the OSI stack. The role also requires understanding of video codecs, transport formats, player limitations (browser, WinTAK, ATAK, etc.) as well as Linux knowledge to deliver optimized streaming from sensor to viewer.

• Conduct on-site visits and virtual technical deep-dives to architect solutions and troubleshoot advanced COMPASS platform issues.• Design and deliver remote training sessions for customers, covering administrator functions and end-user workflows specific to COMPASS.• Independently support exercises and test events as a COMPASS power user and provide ability to concurrently triage network complications. • Serve as the primary technical advisor, translating client business needs into effective COMPASS configurations and use cases.• Proactively manage the technical health of assigned accounts to ensure platform success and high customer satisfaction.• Act as the voice of the customer to internal Product and Engineering teams, providing critical feedback on the COMPASS roadmap.• Develop technical documentation and best practices for the COMPASS platform based on real-world customer engagements.• Lead/assist with strategic business reviews with customer stakeholders to demonstrate value and alignment with business objectives.

Candidates must possess an active Secret security clearance. A Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related technical discipline is required, or equivalent practical experience in a customer-facing technical role will be considered in lieu of a degree.Qualified candidates should have a minimum of four years of experience in a technical, customer-facing environment. This includes demonstrated experience supporting enterprise SaaS platforms, translating business requirements into technical solutions, managing the technical health of customer accounts, and driving product adoption. Candidates should also have experience collaborating cross-functionally with Product and Engineering teams, gathering and incorporating customer feedback, and contributing to or influencing product roadmap discussions.Strong technical proficiency is required in IP networking concepts, including routing, switching, subnetting, VLAN configuration, VPN integration, and general network troubleshooting. Candidates must also demonstrate hands-on experience deploying, administering, and troubleshooting Linux-based systems (such as Ubuntu or Red Hat), including command-line operations, system and network configuration, scripting, service management, and log analysis.