Role: Administrative Officer

Stakeholder Engagement Division, Emergency Services Sector

Agency: Cybersecurity and Infrastructure Security Agency
Division: Stakeholder Engagement Division
Team: Emergency Services Sector
Location: 100% Remote
Program Length: 90 days is strongly preferred.
Position Type: DoD SkillBridge Training Opportunity
Target Occupational Series Alignment: GS-0343, Management and Program Analyst / Administrative Officer
Clearance Requirement: Secret clearance required
Application Email: military@cisa.dhs.gov

Position Summary

The Cybersecurity and Infrastructure Security Agency’s Stakeholder Engagement Division is seeking a transitioning service member for a SkillBridge opportunity supporting the Emergency Services Sector.

CISA serves as the Sector Risk Management Agency for the Emergency Services Sector, which is one of the 16 critical infrastructure sectors. The Emergency Services Sector has dependencies and interdependencies with multiple other critical infrastructure sectors and plays a key role in national preparedness, response, resilience, and continuity.

The SkillBridge participant will support CISA’s efforts to enhance the security, resilience, and reliability of the Nation’s cyber and physical infrastructure by assisting with administrative operations, communications management, meeting coordination, file management, process improvement, and planning support for the Emergency Services Sector.

This position is 100% remote. It is well suited for transitioning service members with administrative, operations, planning, communications, staff coordination, or process improvement experience.

SkillBridge is a training opportunity and is not a hiring authority. Participation does not guarantee federal employment, interview, selection, certification, or conversion.

Primary Duties and Responsibilities

The SkillBridge participant will support the Emergency Services Sector by assisting with duties such as:

• Managing and organizing the Emergency Services Sector shared mailbox.

• Supporting external communications for the Emergency Services Sector.

• Drafting, reviewing, editing, and coordinating communications products.

• Collaborating with ESS team members to improve internal and external communication processes.

• Supporting continuous process improvement efforts related to shared mailbox management.

• Streamlining communication processes, including distribution lists, automation, tracking, and routing practices.

• Reviewing, editing, and updating the ESS Shared Mailbox Standard Operating Procedure.

• Supporting file management improvement efforts across ESS records, folders, and shared workspaces.

• Reviewing, editing, and updating the ESS File Management Standard Operating Procedure.

• Organizing, arranging, promoting, and supporting ESS meetings.

• Supporting meeting facilitation, including agenda development, logistics coordination, action item tracking, and follow-up.

• Coordinating with contract support staff responsible for recording meeting minutes.

• Tracking and documenting corrective actions identified during ESS meetings, engagements, and planning efforts.

• Assisting with updates to plans, policies, procedures, requirements, and internal processes to address identified gaps.

• Reviewing and refining support Memorandums of Agreement, Statements of Work, and related administrative documents.

• Assisting staff with troubleshooting, identifying, documenting, and tracking administrative issues.

• Supporting short- and long-range planning and development of plans and policies related to national critical infrastructure security and resilience priorities.

Training Objectives

By the end of the SkillBridge opportunity, the participant should have increased understanding of:

• CISA’s mission and role as the Nation’s risk advisor.

• The Emergency Services Sector and its role within the national critical infrastructure framework.

• Sector Risk Management Agency responsibilities.

• The national public-private partnership model for critical infrastructure security and resilience.

• Critical infrastructure dependencies, interdependencies, lifelines, and National Critical Functions.

• Administrative and operational support functions within a federal mission environment.

• Shared mailbox management and communications workflow improvement.

• File management, records organization, and standard operating procedure development.

• Meeting facilitation, action tracking, and follow-up coordination.

• Process improvement techniques for administrative and program support functions.

• Staff coordination across government, contract support, and stakeholder teams.

• Development and maintenance of clear, repeatable administrative processes.

Desired Background

This opportunity may be a strong fit for transitioning service members with experience or interest in one or more of the following areas:

• Administrative operations.

• Executive assistance or staff support.

• Operations planning.

• Program management or project coordination.

• Meeting coordination or event support.

• Communications management.

• Records management or file organization.

• Shared mailbox or workflow management.

• Process improvement.

• Emergency management.

• Incident coordination.

• Critical infrastructure protection.

• Interagency coordination.

• Policy support.

• Contract support coordination.

• Development or review of SOPs, MOAs, SOWs, or other staff documents.

Relevant military backgrounds may include, but are not limited to:

• Administrative Specialist.

• Operations Specialist.

• Executive Assistant or Command Group support personnel.

• Emergency Management personnel.

• Plans and Operations personnel.

• Program Analyst or Program Manager.

• Knowledge Management personnel.

• Records Management personnel.

• Communications or Public Affairs support personnel.

• Staff NCO, staff officer, or headquarters support personnel.

Prior Emergency Services Sector experience is not required. Candidates should be comfortable supporting administrative workflows, communications, planning efforts, and cross-functional coordination in a remote team environment.

Required and Desired Skills

Required Skills

Strong candidates should demonstrate:

• Strong written and verbal communication skills.

• Strong organizational skills.

• Attention to detail.

• Ability to manage multiple tasks, deadlines, and information flows.

• Ability to support a fully remote team environment.

• Ability to coordinate meetings, agendas, notes, action items, and follow-up.

• Ability to review and improve administrative processes.

• Ability to draft, edit, and maintain standard operating procedures.

• Ability to organize files, records, and shared workspaces.

• Ability to work professionally with government personnel, contract support, and external stakeholders.

• Ability to identify administrative issues and recommend practical improvements.

• Ability to use Microsoft Office and collaboration tools effectively.

Beneficial, but Not Required

The following experience is beneficial but not mandatory:

• Experience managing a shared mailbox.

• Experience improving distribution lists, routing processes, trackers, or communications workflows.

• Experience supporting senior leader meetings, working groups, or stakeholder engagements.

• Experience drafting or reviewing Memorandums of Agreement, Statements of Work, SOPs, or administrative policy documents.

• Experience supporting emergency management, homeland security, public safety, or critical infrastructure missions.

• Experience with process improvement, Lean Six Sigma, knowledge management, or records management practices.

Knowledge, Skills, and Abilities

Applicants should be able to demonstrate or develop the following KSAs during the opportunity:

• Ability to communicate clearly and professionally in writing.

• Ability to organize large volumes of information, correspondence, records, and taskings.

• Ability to support administrative operations in a remote environment.

• Ability to analyze existing workflows and recommend improvements.

• Ability to coordinate across teams and follow up on open actions.

• Ability to develop, edit, and maintain SOPs and other process documents.

• Ability to support meetings, capture action items, and coordinate follow-up.

• Ability to track corrective actions and support improvement planning.

• Ability to review documents for clarity, completeness, consistency, and usability.

• Ability to support short- and long-range planning efforts.

• Ability to learn CISA’s critical infrastructure mission and apply that understanding to administrative and program support tasks.

Training Activities

The participant may complete or participate in the following training and development activities:

Critical Infrastructure Fundamentals

The participant will learn foundational concepts related to critical infrastructure, sector organization, risk analysis, dependencies and interdependencies, risk mitigation, lifelines, National Critical Functions, and the 16 critical infrastructure sectors.

Independent Research and Learning

The participant will review relevant strategic and policy documents to build understanding of CISA’s mission, the national critical infrastructure security and resilience framework, Emergency Services Sector priorities, sector-specific planning documents, cybersecurity frameworks, sector landscapes, and the national public-private partnership model.

On-the-Job Training

The participant will work with the Emergency Services Sector on real-world administrative and program support activities, including shared mailbox management, communications workflow improvement, meeting coordination, file management, SOP updates, action tracking, improvement planning, and staff support.

Example Work Products

Depending on mission needs, the participant may assist in developing or maintaining:

• Shared mailbox workflow trackers.

• Distribution lists.

• Draft external communications.

• Meeting agendas.

• Meeting summaries.

• Action item trackers.

• Corrective action trackers.

• ESS Shared Mailbox SOP updates.

• ESS File Management SOP updates.

• File organization plans.

• Administrative issue logs.

• Process improvement recommendations.

• Meeting promotion materials.

• Draft Memorandums of Agreement.

• Draft Statements of Work.

• Planning documents.

• Policy or procedure update recommendations.

• Remote collaboration and knowledge management tools.

Candidate Requirements

Candidates should:

• Be an active-duty service member eligible for DoD SkillBridge participation.

• Have command approval to participate.

• Hold an active Secret clearance.

• Be able to participate in a 100% remote SkillBridge opportunity.

• Be able to communicate professionally with government personnel, contract support, and external stakeholders.

• Be able to complete required onboarding, documentation, and security-related processes.

• Be comfortable supporting administrative operations, communications, meetings, and process improvement tasks in a remote work environment.

• Understand that participation in SkillBridge does not guarantee employment with CISA or DHS.

Application Instructions

Interested service members should send application materials to:

military@cisa.dhs.gov

Applicants should include:

• Resume.

• Skillbridge Start/end dates

• Branch, rank, and current duty location.

• Confirmation that they hold an active Secret clearance.

• Any relevant administrative, operations, planning, emergency management, communications, or program support experience.

Do not include unnecessary personal information or sensitive documents unless requested as part of the official process.