Summary description:
The Installation Manager is responsible for the daily operations of the Installation department within a local field office. Provides leadership and tactical execution on daily production activities involving customer scheduling, service resolution, training, and management of local third-party installation network.
Job description:
• Assign installation jobs to third-party installer network based on availability and geographic proximity using proprietary scheduling application when possible • Identify opportunities in daily operations to pull forward jobs and maximize speed to installation • Work with the customer to schedule jobs based on installer availability and customer preferences • Review and publish daily installation and service reports to identify wins and opportunities for improvement • Work with office administrative staff to ensure organized workflow of jobs from schedule to install completion • Partner with Service and Sales Operations teams to proactively address customer issues and resolve on first service call • Train, coach and develop installation employees and contractors both in the office and in the field • Improve subcontractor retention rates through impactful training and engagement • Responsible for driving proficiency and efficiency amongst installation subcontractors • Works with the Field Trainer on individual performance, abilities, and capacities of the installers • Partner with leadership on identifying systemic training gaps and propose solutions to address gap • Collaborate with all office and corporate functional teams • Recruit subcontractors as needed to expand installation capacity • Must hold a valid driver's license. • Performs other duties as assigned by supervisor.