Suture Health, Inc
POSITION OVERVIEWSuture Health is looking for an entry-level but strong customer support representative with an engaging and amiable personality and an affinity for operational excellence. Your role will focus on efficiently managing customer inquiries, basic troubleshooting of a web application, and just giving our users a great experience! Experience navigating physician-office phone lines will be a good skill. There are opportunities for internal growth, so if you enjoy the intersection of healthcare and technology, and you have exceptional personal skills, this position is for you.On a typical day you will answer 10-20 phone calls and manage customer issues and questions via email using an online ticketing system. You will contact new physicians around the country to verify their information before we add them to the system and other support related activities. You will also call physician users to re-engage them if they have not signed documents in a timely manner. The environment is high volume and fast paced, but equally rewarding.