PFPA - Pentagon Operation Center (POC)
Understand the roles and duties of a public safety telecommunicator (PST) Describe and understand professionalism, ethics, and legal concepts as it relates to a PST. Identify and explain the operation of communication equipment and resources. Demonstrate communication and interpersonal skills. Describe guidelines and operational standards of incident classification and prioritization. Identify and perform the operational skills of a call-taker. Identify and perform the operational skills of a dispatcher. Understand the basic principles of law enforcement, and dispatch processes. Understand the basic principles of emergency medical services (EMS), and dispatch processes. Understand the basic principles of fire services, and dispatch processes. Understand the basic principles of emergency management and homeland security. Comprehend stress management techniques for PSTs.
