IT Support Analyst
The objective of our program is to ensure the participants are able to Provide front-line support for a range of technical issues, Troubleshoot and support Apple hardware, software, and peripherals, Deliver friendly, customer-focused IT support while maintaining SLAs, Set up new hire equipment, including laptops, monitors, and accessories, Assist in user account management across various internal and external systems, Assist with hardware and software setup, configuration, and maintenance, Contribute to the development of clear documentation and technical guides, Ensure compliance with IT operating procedures, Handle equipment logistics, boxing, shipping and inventory tracking, Install and configure new IT equipment as needed, Support the existing IT infrastructure and assist with improvements, Perform other duties as assigned to meet team and organizational needs, and Participate in on-call rotations to provide support as needed, including after-hours and weekends.