Business Development
The objective of our program is to ensure that participants are trained and equipped with the required skills to conduct inbound video verification calls with members, ensuring a friendly and professional experience, verify member identities across multiple communities by requesting and validating required documentation, address member inquiries and concerns related to the verification process, assist with account recovery to track, manage and resolve members’ issues, ensuring a secure and efficient resolution, embrace and implement the tactics and techniques provided by leadership during coaching/ training sessions in order to achieve desired goals, adhere to the companies Quality Assurance program and the associated policies, collaborate with team leads and management to enhance the verification process, and stay updated on company policies, procedures, and industry regulations
