Interns will receive hands-on training in property management operations integrated with data analytics and AI-enabled workflows. Training includes managing bookings within the Expedia Group and VRBO ecosystem, coordinating guest communications, preparing check-in/check-out processes, developing guest travel information, and supporting maintenance operations & vendor management. Interns will also develop foundational skills in Python programming, data analysis, Git/GitHub version control, and Generative AI applications for PMS AI workflow automation. The program includes exposure to financial tracking, basic accounting concepts, and operational performance analysis.

1 Week 1 – Orientation & Industry Fundamentals: Overview of property management (short-term vs long-term rentals). Introduction to VRCLE operations and workflows Overview of Expedia Group and Vrbo ecosystem Hospitality and customer service fundamentals Regulatory and compliance basics.2 Week 2 – Guest Experience & Booking Operations: Reservation lifecycle (inquiry → booking → checkout), Guest communication standards and automation Check-in preparation (Access instructions locks, keys, codes, Pre-arrival messaging and confirmations, Guest travel information preparation, Welcome guides Local area information Property instructions), Check-out procedures-Detailed Cleaning & coordination, Turnover scheduling Issue resolution and escalation, Review and service quality management.3 Week 3 – Property Management System (PMS) & Channel Management: PMS fundamentals Calendar and availability synchronization Channel management within Expedia/Vrbo ecosystem Reservation tracking and reporting Hands-on system operations.4 Week 4 – Maintenance & Field Operations: Preventative maintenance planning, cleaning and servicing, Vendor coordination and work order tracking, Inventory and supply management, Incident response procedures, Operational efficiency and cost control.5 Week 5 – Financial Operations & Accounting Fundamentals: Revenue tracking and occupancy metrics, Pricing strategy fundamentals, Introduction to accounting concepts (Balance sheet basics, Income and expense tracking, Record keeping and documentation), Understanding profit/loss in property operations Financial reporting fundamentals .6 Week 6 – Data Analytics & Python Fundamentals: Introduction to data workflows and datasets, Basic Python programming (Variables and data types Simple scripts for data analysis), Operational data analysis (occupancy, pricing trends), Introduction to automation using scripts.7 Week 7 – Git, GitHub & Generative AI Applications: Version control fundamentals (Git) GitHub usage, Repositories Commits and version tracking, Introduction to Generative AI (Prompting fundamentals Use cases in property management AI-assisted workflows), Guest messaging automation Operational decision support Human-in-the-loop oversight. 8 Week 8 – Capstone & Operational Integration: End-to-end property management simulation, Managing bookings, guest interactions, and operations Coordinating check-in/check-out and guest communications, Data reporting and performance analysis, Applying AI and automation workflows, Final presentation and evaluation, Process improvement recommendations.

Infantry SMEs (11B Infantryman, 0311), Logistics SMEs,Supply Chain SMEs, Distribution SMEs, Administration SMEs, Information Management SMEs